FREQUENTLY ASKED QUESTIONS

DO YOU SELL GIFT CARDS?

Yes. Guests may purchase gift cards at the front desk, Spa at the ette and ette Boutique.

IS THERE A RESORT FEE AT THE HOTEL?

No. There is not a resort fee, per se, but Osceola County will place a 7.5% sales tax plus a 6.0% resort/tourist tax on your outstanding charges, for a total tax of 13.5%.

WHAT IS THE CANCELLATION POLICY FOR THE HOTEL?

Guests may cancel their reservations 24 hours prior to their arrival date to avoid penalty (one-nights room & tax).

IS THE HOTEL PET FRIENDLY?

The Hotel is not pet friendly.
However, under the Americans with Disabilities Act (ADA), we accept service animals defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.
We do not allow emotional support, therapy, comfort, or companion animals because they have not been trained to perform a specific job or task, and therefore do not qualify as service animals under the ADA.

We do, however, partner with two local pet hotels in the area and will be happy to set up a reservation prior to or upon your arrival.

IS VALET AVAILABLE AT THE HOTEL?

Valet service is available for $35.00 (24 hours). All vehicles are kept within our ground level parking area.

IS THERE A FITNESS CENTER ON PROPERTY?

Our guests will revel in our state-of-the-art Vitality Fitness Center, which features a TechnoGym® Kinesis Personal Vision, treadmill, elliptical, Skillrow, and bike and complete set of PENT dumb bells and kettlebells.

DO YOU OFFER ROOM SERVICE?

Yes. In room dining (IRD) is available around the clock. Breakfast: 6:00 a.m. to 11:00 a.m.; All Day Dining: 11:00 a.m. to 10:00 p.m., and Overnight: 10:00 p.m. to 6:00 a.m.

DO YOU HAVE IN ROOM COFFEE?

Yes! All guest rooms are equipped with state-of-the-art Nespresso® Coffee machines.

HOW WILL CHECK IN BE MANAGED?

All guests must present valid photo identification (that matches the name on the reservation) and a valid method of payment (Visa, MasterCard, American Express or Discover Credit or Debit card) upon check in. Guests must be over the age of 18 to check in.

ARE THERE IN-ROOM HAIRDRYERS?

Yes.

DO YOU FEATURE HANDHELD STEAMERS?

Yes.

IS SMOKING PERMITTED IN ANY OF THE GUEST ROOMS?

No. ette hotel is a smoke-free property. There will be a $500 to $1,000 recovery fee assessed per each day of non-compliance to restore the room its original smoke-free condition. Fees will be determined at the discretion of the management.

WHAT ARE THE HOURS OF OPERATION FOR YOUR DINING VENUES?

Salt & the Cellar by Akira Back – Main Floor
Breakfast: 6:30 – 11:00 a.m.
Lunch: 11:30 – 2:00 p.m.
Dinner: 5:30 – 11:00 p.m.

High Tea in our Fragrant Herb Garden Courtyard – Main Floor
Thursday to Sunday: 2:00 p.m. – 5:00 p.m. (Begining June 4th, 2022)

ette Café featuring Onyx Coffee and our Signature Italian Bombette pastries – Main Floor
Daily: 6:30 a.m. – 3:30 p.m.
LIPA Rooftop by Akira Back – Rooftop
Thurs. – Sun. 6:00 p.m. – Midnight

DO YOU OFFER TRANSPORT FROM THE AIRPORT?

We offer privately chauffeured limousine service from the Orlando International Airport (MCO), from the Orlando Sanford International Airport (SFA) and the Kissimmee Gateway airport. Please contact the hotel for details and cost of service.

HOW DO I GET TO THE HOTEL FROM AROUND FLORIDA?

Follow I-4 W to W Osceola Pkwy. Take exit 65 from I-4 W,
Head west on W Osceola Pkwy, Use the left 2 lanes to turn slightly left to stay on W Osceola Pkwy, Use the left 2 lanes to turn left onto Sherberth Rd, Turn left into the entrance of the hotel.

From US 27, use the right lane to turn onto US 192 east to Kissimmee/Walt Disney World. Travel east on US 192 for 5.1 miles then turn left at Sherberth road. ette hotel will be on your right.

From state road 429 south, take exit 6 to US 192 east, then go 2 miles and turn left on Sherberth Road. ette hotel will be on your right.

From the Orlando International Airport rental car area, take Jeff Fuqua (foo-kway) Boulevard for 2.2 miles to the FL 528 toll road. Turn west and take the FL 528 toll road for 15.2 miles to its I-4 west terminus. From I-4 take exit 65 from I-4 W,
Head west on W Osceola Pkwy, Use the left 2 lanes to turn slightly left to stay on W Osceola Pkwy, Use the left 2 lanes to turn left onto Sherberth Rd, Turn left into the entrance of the hotel.

HOW DO I MAKE RESERVATIONS FOR THE AKIRA BACK RESTAURANTS?

You can make dining reservations by going to saltandthecellar.com or liparooftop.com and following the directions on the sites. You may also call ette’s At Your Service professionals to book your reservations at: 407•288•1900.