For starters the service was amazing! We arrived very late (past midnight) for check in and they could not have been more friendly and accommodating. Jennifer welcomed us and showed us all around. She so kindly made us feel welcome and insisted on getting anything for us we might need. Every day we were there the whole staff did the same, helping in any way they could. The room was lovely, immaculate, and has tons of wonderful helpful amenities. The bed was super comfy. They provide filtered water in large glass bottles, as much as you desire, which I love. The hotel is beautiful! The overall feel of the place is warm, friendly, and reminded us of boutique hotels in Europe. It is a very special place to stay if you are going to Orlando.